If you are deaf or hard of hearing, DTA must ensure effective communication with you. 106 C.M.R.§360.510. DTA requires staff to be trained on and use auxiliary aids.
Both the printed and online SNAP applications ask if you need support services or have a special situation for which you need interpretation services. This can include if you need interpretation, communication access real time translation (CART), or sign language interpretation to communicate with your case manager.
5 DTA local offices have Video Remote Interpreting (VRI) services:
- Newmarket Square
VRI is an auxiliary aid to communicate with Deaf and hard of hearing individuals using remote American Sign Language (ASL) interpreter services. If you are Deaf or hard of hearing and would like ASL interpreter service through VRI, go to an office with VRI or contact a Client Assistance Coordinator to set up an appointment in advance.
For a list of Client Assistance Coordinators in each local office, go to Masslegalservices.org/content/dta-client-assistance-coordinators-disability-access
DTA Online Guide:
- Cross Programs > Harper/ADA > Available Auxiliary Aids
- Cross Programs > Harper/ADA > Serving Deaf and Hard of Hearing Clients at VRI TAOs
- DTA Job Aid: “Using MassRelay: Telephonic Assistive Technology” found in the DTA Online Guide at Interpreter Services – Policy and Procedures