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Where can I get help if I have problems with ConnectorCare?

Produced by Massachusetts Law Reform Institute
Reviewed November 2021

You can get help applying, enrolling or solving a problem from the Health Connector:

  • Check the website.
  • Call customer service 877-623-6765.

If you still have a problem, complain to the Health Connector Consumer Ombudsman

Get help from Navigators and Certified Application Counselors. These people are trained to help with application and enrollment problems.

Call the Health Care for All HelpLine at 800-272-4232.

If your problem is a decision the Health Connector or your HMO made you can file an appeal.

Get help with your appeal from free or low cost legal services programs.

Get more information and help from MLRI’s ConnectorCare Advocacy Guide.

Find Legal Aid

You may be able to get free legal help from your local legal aid program. Or email a question about your own legal problem to a lawyer.

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