You can try to fix problems by talking with your worker, your worker’s supervisor, the Assistant Director or the Director. See Appendix B:Department of Transitional Assistance Offices with Addresses and Telephone Numbers for Assistant Director and Director names and phone numbers.
You can also ask the Ombuds Office, 617-348-5354, but the Ombuds Office often will tell you to talk to your worker.
Even if you are trying to fix the problem, you should be sure to ask for a hearing right away. You can always cancel the hearing if you settle your case. 106 C.M.R. § 343.350. For legal help, call the nearest legal services office. See Appendix D: Massachusetts Legal Services Offices.
- Advocates may need a signed release from the client to discuss a client’s case with a DTA worker, supervisor or the Ombuds Office. You can fax the release to the Document Processing Center (DPC), fax 617-887-8765. A worker is authorized to discuss the case with you if you have sent a release to the DPC.
- An advocate may be able to talk to the Ombuds Office or the worker or supervisor without a release by setting up a three-way call with the client, DTA and the advocate.