26. What if I do not speak English?
Also in
Show Endnotes
Reviewed
Reviewed
Text
If English is not your primary language, DTA must provide you with a bilingual DTA worker or communicate through an interpreter service.
When calling the DTA Assistance Line, DTA has a recording with the prompts you can push to get service in your language. The Assistance Line language capacity in English, Spanish, Portuguese, Cantonese, Vietnamese, Haitian Creole, and a separate prompt to push for other languages.
If you select a language other than English, then:
- You should be connected to a bilingual DTA worker,
- The DTA worker should add a bilingual DTA interpreter to do a three-way call with you, or
- The DTA worker should use their language line interpreter service.
Under federal law, DTA must provide you with an interpreter if you need one. DTA should not tell you to bring your own interpreter or have a family member interpret for you. See Title VI of the Civil Rights Act of 1964, 42 U.S.C. § 2000d.
Widgets