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What is the Senior Assistance Office?

Produced by Massachusetts Law Reform Institute
Reviewed March 2023

The Senior Assistance Office (SAO) is a special DTA office designed for customers age 60 and over to answer questions and process SNAP cases. 

You can reach them directly by phone without entering any information. If there is a wait time, DTA will give you the option of leaving a message to get a call back from an SAO worker. 

Senior Assistance Office Phone: (833) 712-8027

The SAO is specially trained to work on SNAP cases for seniors, including discussing medical expenses. See "What medical expenses can I claim if I am elderly or disabled?" and "Can I claim the medical expenses I used for my public or subsidized housing rent?" If you are age 60 or older and you apply for SNAP, the SAO will do your phone interview, answer your questions and process your SNAP case. To find out more, check out the DTA Senior Assistance Office webpage here.

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