Should I agree to get text messages from DTA or give DTA my email address?

We are in the process of updating the SNAP Advocacy Guide, so some of the information is no longer current.  In the meantime, you can read or download a pdf of the 2022 guide from

Produced by Patricia Baker and Victoria Negus, Massachusetts Law Reform Institute
Reviewed January 2020

DTA is expanding the ways they share case information and updates. If you choose to give DTA permission to text you or give them your email address, you may be able to get case information more quickly in the future.

Text Messages from DTA: If you tell DTA you want to get text messages, they will still mail you DTA notices and forms. Message and data charges may apply. Contact your cell phone provider about data charges.

Email messages from DTA: As this Guide goes to print, DTA does not email SNAP households. If you give DTA your email address, DTA should notify you about the email options available to clients once they have a system in place to communicate with you through email. At that time, DTA should tell you how it will work and give you the choice to opt in or out.

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