You can send documents to DTA many ways¹.

1. Take a photo and upload your documents through DTA Connect. The documents go straight into your DTA case record. This is the fastest way to get DTA proofs! See getting information about you SNAP case online or with your smartphone.
2. FAX documents to DTA at 617-887-8765.
3. MAIL documents to: Department of Transitional Assistance (DTA)
   P.O. Box 4406, Taunton, MA 02780-0420.
4. Hand-deliver documents to any local DTA office in person. DTA should help you scan them directly into your case and give you back your original documents.

Troubleshooting

Urgent action

If you need DTA to take quick action on your case and you are at a physical DTA office, ask to speak with a DTA worker or manager who can look at the documents. If you need urgent help at a DTA office and do not get it, contact MLRI at [email protected].

Pre-paid envelopes

DTA has postage-paid envelopes available at local offices pre-labeled with the DTA mailing address in Taunton. DTA can also mail you these envelopes if you ask for them.

Tracking your documents

It’s best to upload your documents directly to your DTA Connect account. If you mail or fax documents to DTA, keep track of the date and proof that you sent DTA the documents in case documents get lost. Write on each page of the documents your name and your DTA “Agency ID” (if you know it) or the last 4 digits of your SSN.

Faxing proofs

If you are faxing a double-sided document, don’t forget to fax both sides! And photos or documents printed on gray or color paper do not fax clearly. Send these documents in through DTA Connect.

DTA Online Guide

See Appendix G for links to the DTA’s BEACON 5 Online Guide for this section.