During the interview, the DTA worker should:

• Screen you for expedited (emergency) benefits. See expedited (emergency) benefits eligibility.
• Confirm the information you gave on your application and any information DTA gets through government databases.
• Review the documents you sent in, tell you what verifications (proofs) DTA needs and when they are due. See what proofs DTA needs and when.
• Answer any questions and offer to help if you need help getting proofs or contacting a third party for information.
• Review the exemptions and the work rules if you or a household member is subject to the ABAWD 3-month time limit. (The ABAWD time limit is not in place right now.). See the “ABAWD” 3-month time limit for certain childless adults.
• Tell you how long your benefits are certified for, what changes you need to report to DTA, and when you need to send back an Interim Report and/or a Recertification form. See reporting changes to the DTA.
• Explain your rights and responsibilities, as well as the penalties for committing fraud or for other program rules.
• Issue you an EBT card if one has not already been issued and you don’t have one– either by mail or in person at the DTA office – and tell you how to use the EBT card.

SNAP interview rules: 106 C.M.R. §§361.500 - 361-550.

DTA Online Guide

See Appendix G for links to the DTA’s BEACON 5 Online Guide for this section.