Head’s up — MassLegalHelp is getting a new look!

At the beginning of March, we will be relaunching this website with a brand-new look. You may notice some things moved around, but our main content will stay the same. We hope the improved design will make it easier to find what you are looking for.



Produced by Massachusetts Law Reform Institute
Reviewed January 2022

A grievance procedure is a way to resolve disputes between tenants in public housing and a housing authority. It is important to know how to file a grievance and what your rights, as a tenant in public housing, are.

To learn more, read questions and answers about the grievance process. All of these questions are also available in a booklet that includes legal citations. You can also download the booklet, Using Your Public Housing Grievance Process as a PDF file. You can also download the booklet in Spanish, Portuguese, Vietnamese, Simplified Chinese, and Haitian Creole.

icon for RTF file Sample Letter to Request a Grievance Hearing

icon for RTF file Grievance Complaint

icon for RTF file Worksheet to Help You Prepare for Your Grievance Hearing

icon for RTF file Sample Appeal Letter to EOHLC

icon for RTF file Sample Appeal Letter to Housing Authority Board

icon for PDF file Using Your Public Housing Grievance Process, Edition 2, revised January 2022

Find Legal Aid

You may be able to get free legal help from your local legal aid program. Or email a question about your own legal problem to a lawyer.

Ask a Law Librarian

If it's
9am - 12pm and 1pm - 4pm