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Stop your heat and electricity from getting shut off
If you are low income and cannot pay your heating bills, a winter moratorium prevents shutoffs. Learn more.
Understanding utilities as a tenant
This article answers commonly asked questions about getting and keeping your heat and electricity services.
Chapter 6: Utilities
This chapter from the Legal Tactics: Private Housing e-book is about your rights in dealing with electric, gas, and water companies.
Help with utilities for survivors of domestic violence
Information about utility services for survivors of domestic violence.
Lifeline: Discount for phone and internet
Learn more about Lifeline, a federal government program.
Water rights: Do landlords or tenants pay for water in Massachusetts?
Usually, landlords in Massachusetts pay for water, not tenants. Learn more.
Fuel Assistance and LIHEAP
The Home Energy Assistance Program (LIHEAP), commonly known as Fuel Assistance, can help you pay your heating bills this winter.
Affordable Connectivity Program (ACP)
Learn more about the ending of the ACP.
Common Problems
In some cases, you may not actually owe what a utility company says you owe. Learn about common problems with the amounts on bills.
Get Help to Pay Your Bills
Here are some possible ways to get help paying your utility bills.
Lowering Bills Further
Besides applying for the low-income discount, fuel assistance, the Good Neighbor Fund, and/or funds from other private sources , you can take the following steps to reduce your monthly electricity and gas bills.
What can I do if my landlord tries to lock me out or turns off my heat or utilities?
Learn what you can do if your landlord tries to evict you illegally.
What to Do to Restore Your Service
Most of the grounds for preventing termination of service are also grounds for getting service restored once it has been shut off.
Your Right to Obtain Service
When you move into an apartment, you have the right to receive gas and electric service upon request, although special rules apply if you owe the utility company money from a prior address. Most companies will allow you to request new...